Please contact us direct with any questions or if you need any help. Business Office: Replica Technology 4650 Langford Road North Collins, New York 14111 TEL: 716-337-0621 URL: http://www.replica3d.com ONLINE STORE: http://store.yahoo.com/replica3d/ e-mail: sales@replica3d.com You can speak to a customer service representative from 10am-8pm EST. E-mail and phone messages are replied to in a prompt manner, usually within 24 hours. sales@replica3d.com TECHNICAL SUPPORT: Replica 3D personnel will resolve any technical issues relating to the setup or use of our products to the best of our abilities. For support please contact us with your question or problem. TERMS OF SALE: Products are not refundable or exchangeable. RETURN POLICY: We will replace defective or damaged product. If this occurs, contact us directly for an RMA number. SHIPPING METHODS: Online shipping options available are listed when you order, currently they are US Priority Mail and US Global International Priority Mail. Contact us direct for other options not listed, like UPS or FedEx. International Orders weighing 0 to 4 pounds are charged the same amount, adjustments will be made for quantity shipments over 4 pounds. If you are ordering multiple items from our store, the Shopping Cart might now show the correct Shipping Charges. In these cases we will only charge what they actual shipping winds up costing. TAXES: New York State orders are charged an 8% sales tax. SHOPPER PRIVACY AND SECURITY: Replica Technology LLC guarantees that shoppers' personal information will not be sold to other companies for mailing lists and other solicitation purposes. Replica uses customer information for internal marketing purposes only to keep customers current with news of special offers, promotions and new products. Replica is not responsible for typo or technical errors, although we try to ensure the accuracy of all information presented. All our product information and pricing are subject to change without any notification. Replica 3D Collections ©1995-2008 Replica Technology LLC. All rights reserved. All trademarks and copyrights are the property of their respective owners. |